Restricting a page

You can use restrictions to password protect the contents of any page you have created, with the only exception being the home page. Although restrictions may be added to pages, they may not be applied to folders. To learn more about why folders may not be password protected, scroll to the bottom of this help article.

Page restrictions are split into two groups—"Allowed" and "Exceptions." When there are no "Allowed" restrictions, this means that page is public. By default, all pages created on your website, with the exception of the resident directory, are unrestricted and in essence, visible to the public. When page restrictions are applied, our system will require the visitor to log into their account. This way, our system can validate which pages that particular account has access to.

When applying the "Exceptions" section, you must have made at least one selection in the "Allowed" section. Otherwise, the "Exceptions" section will not populate. In addition, it's important to note that selections made to the "Exceptions" section will always overrule sections made to the "Allowed" section. Therefore, it's important to understand the differences between these two options.

Using "Allowed" restrictions

Use the "Allowed" restrictions to select who can access that page. If someone that is not included in the "Allowed" section and attempts to view a restricted page, they will be unable to. There are many options when making your selections to the "Allowed" section. These options include the ability to allow certain individuals, custom groups, or classifications (e.g. homeowners, renters, property managers, etc.). 

For instance, you can restrict a page to only allow "Registered and approved residents." In this example, only those residents with approved accounts on your website will be able to view that page. Or, by allowing a specific classification, such as "Homeowners," only accounts registered with the classification of "Homeowners" can access that page.

Using "Exceptions" restrictions

We recommend using the "Exceptions" section only to prevent an individual or group that is included in the "Allowed" section from accessing a page. For instance, if you added "Registered and approved residents" to the "Allowed" section but had one person who is a registered and approved resident abusing a page (e.g. forum page), you can add that individual to the "Exceptions" section so they can no longer access that particular page.

Adding page restrictions

1. First, visit the "Pages" section of the Admin Control Panel.

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2. Find the page you would like to place a restriction on, and click on the white "None" button found under the "Restrictions" column.

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3. Add "Allowed" and "Exceptions" restrictions as needed. Please keep in mind that those included in the "Exceptions" sections will be blocked from viewing the page and is the exception to those included in the "Allowed" section. For example, if you block renters (add them to the "Exceptions" section) from viewing a page, but allow board members, if one of the board members is a renter they will be blocked from viewing that page.

4. When finished, click "Save". 

Why can you not restrict folders?

Since folders themselves do not contain any content (instead, they are used for grouping together similar pages in the sidebar menu), you cannot add restrictions to folders. This also helps reduce any uncertainty on how potentially conflicting restrictions would be applied if you set different restrictions on a folder and on a page within that folder.

Since folders themselves do not contain any content, and are instead used for organizing similar pages together in the sidebar menu, you cannot add restrictions to folders. This also helps reduce any uncertainty on how potentially conflicting restrictions would be applied if you set different restrictions on a folder and on a page within that folder.

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