Domain not working?

Is your domain not working? If the domain is managed by us, please contact us to have the issue resolved quickly. If your community manages the domain, follow these steps to sort out the issue.

  1. Log into your domain registrar (the company you purchased the domain from) and make sure the domain is active and not expired. If it has expired, you'll need to renew your domain.
  2. Verify that your domain's name servers are correct. When you first set up the domain, you received two name servers to use. Make sure those name servers are still the ones used on the domain. If you've forgotten the name servers, please contact us.
  3. Make sure your community website subscription has not expired. Domains only work with websites on the deluxe plan.

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