About online payments

Overview

Our payment processing service, dubbed "online payments," is a quick and convenient way to receive funds from your residents. We support multiple payment methods and flexible amounts. This service is available to deluxe plan communities in supported countries, for a small per-transaction fee. There's no need for a third party account since we manage the entire payment and fund distribution process.

Requirements

Communities must be on the deluxe plan, and must be located in one of our supported countries (listed below). 2Communities must also be established as a separate legal entity and must have a bank account in the country where they're located. That bank account should be held in the community's legal name. Before using the online payments feature, you'll need to set up your website to receive payments. This includes providing information about your community, community bank account details, and community representative information.

Payment methods

Residents can make payments with either a credit/debit card (fast and convenient) or a bank account (slower but smaller fees). For each payment option, you can choose to allow just one of those two payment methods or both methods.

Fees

We charge a small per-transaction fee, which you can either pass on to your residents, or have deducted from each payment. In rare instances, you may encounter other fees, like a chargeback fee. To view details about transaction fees and other fees, see this help article.

Balances and transfers

Balances pend for about 7-10 days before becoming available to transfer. We make transfers weekly on Mondays. To read more about how balances and transfers work, see this help article.

Supported countries

  • Australia
  • Canada
  • Singapore
  • United Kingdom
  • United States

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