About the Email Auditor tool

Our Email Auditor tool lets administrators diagnose why an email address may not be receiving emails. Generally, either a resident will notify you that they're not receiving emails, or you'll notice issues in the detailed send log of blast email communications. By running an email address through our email auditor tool, you'll also remove the email address from any suppression list it may be on, causing the email address to no longer drop messages. To use the Email Auditor tool, follow these steps:

1. Click the "Communications" box in the Admin Control Panel

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2. Click the "Email Auditor" button

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3. Enter the troublesome email address

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4. Click "Check" and view the report provided

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